Welcome!

PHP Authors: Liz McMillan, Carmen Gonzalez, Hovhannes Avoyan, Lori MacVittie, Trevor Parsons

Related Topics: @CloudExpo, Linux Containers, @BigDataExpo, @ThingsExpo, @DevOpsSummit

@CloudExpo: Article

In-Stream Processing | @CloudExpo @robinAKAroblimo #BigData #AI #BI #DX

We are still getting sales reports and other information we need to run our business long after the fact

Most of us have moved our web and e-commerce operations to the cloud, but we are still getting sales reports and other information we need to run our business long after the fact. We sell a hamburger on Tuesday, you might say, but don't know if we made money selling it until Friday. That's because we still rely on Batch processing, where we generate orders, reports, and other management-useful pieces of data when it's most convenient for the IT department to process them, rather than in real time. That was fine when horse-drawn wagons made our deliveries, but it is far too slow for today's world, where stock prices and other bits of information circle the world (literally) at the speed of light. It's time to move to In-Stream Processing. You can't - and shouldn't - keep putting it off.

[Figure 1, courtesy of the Grid Dynamics Blog]

This diagram may look complicated at first, but if you trace the lines it will soon become clear. The only thing that might throw some managers for a loop is the "Data Science" box at the bottom. This term may seem intimidating, but in real life it's just a method of deciding what data is most important to extract from the data stream as it flows by, and how it should best be displayed to the business people who are its end users. Some say, "Data science is just a sexed-up term for statistics." Perhaps. But title aside, displaying the dynamic information needed to run a business - and only that information - in real-time is what In-Stream Processing is all about.

Data Nuggets in the Stream
A retailer may do 100,000 POS credit card transactions per day. That's nice to know, and it's nice to have a dashboard-type display that shows them in real-time, and shows upward and downward trends minute by minute so that cashiers can be assigned with maximum efficiency. In-Stream Processing can do this, and with the right output devices, can even trigger a storewide PA announcement that automatically says, "All cashiers to the front, please." Opening more registers as soon as checkout volume starts to trend upwards makes customers happy. Even the announcement makes them happy, because it shows that management cares about them.

And buried in those 100,000 credit card transactions, there is one that is an attempt to use a stolen card. Obviously, that transaction will be declined. But then what? In the era of batch processing, an automated alert might get sent to management or loss control hours or days after the miscreant was gone. Perhaps the cashier called security, perhaps he didn't. After all, he had other customers in line, and when he told the person with the hot credit card that it was declined, the criminal probably bolted, and the cashier didn't give chase because it was probably against store policy - and he had other things to worry about, anyway.

Now let's fast-forward to tomorrow, when we have In-Stream Processing up and running. The second - literally the second - the hot credit card transaction takes place, both the store's loss control people and management at HQ learn about it. Store security can head for the appropriate POS before the bogus customer is informed that "his" credit card is no good. Indeed, notifying the cashier, and therefore the bogus customer, that the card has been declined can be automatically delayed until store security personnel acknowledge receipt of the alert, which gives them a far greater chance to detain the criminal than they had in the bad old days before they had In-Stream Processing as an anti-theft weapon.

Predicting production failures with In-Stream Processing
Now, let's turn our sights from the POS system to the conveyors in our packing and shipping facility. Whoops! It seems the drive motor for belt number five is suddenly running at 40 degrees C instead of its typical 30C - 32C. If we don't learn about this for a day or two, chances are we'll have burnt-out motor to replace, and we've had a packing line down for a number of hours.

With In-Stream Processing, we can see temperature sensor output changes instantly, and even have alerts set to go off if they move more than X degrees outside their normal operating range. We can do the same thing with strain gauges and many other measurement devices. We can even check the number of boxes getting packed on each line, with alerts set for changes beyond our expectations so that a manager can check that line to make sure everything is okay both with the workers and with their equipment.

The sooner a potential problem is detected, the better our chance of solving it before it becomes a major, costly problem. This applies to almost every aspect of our business, including a sudden spate of customer calls about problems with a particular product.

Keeping irritated customers from becoming angry customers
An exciting recent development in call center management, which couldn't have happened before big data and the cloud made immense data processing power and data storage available at low (and ever-dropping) prices is Emotion Analysis. It's no great trick for a human to tell whether a caller is happy, inquisitive, upset or downright angry. But this is a recent trick for computers, and is just now starting to become a practical business application.

The idea is that as soon as the system detects unhappiness beyond a preset level in a customer's voice, the call is automatically diverted to a supervisor or 2nd-level support person. In theory, a first-tier support person should be able to detect that unhappiness and call for help, but as you know from your own experience calling businesses for help, people in the first support tier may not be capable of recognizing unhappiness even if - it often seems - you bluntly say, "I'm unhappy. Please get your supervisor."

Think what a pleasant surprise it would be if a fresh voice came on the line and said, "This is Ron, in support management. It sounds like you're upset. I don't blame you. Let's see what we can do to solve your problem!" We're not using a chatbot in this scenario - yet. It may not be long until we have good enough AI (or at least pseudo-AI), and good enough voice recognition to replace human customer service workers, but right now nothing beats a knowledgeable employee with the authority to actually make things right for a customer who has gotten a defective product or poor service of some sort.

But In-Stream Processing, running Emotion Analysis, can certainly help us hook our unhappy customer up with the person who can make her problems go away - and do it right now, not a week from Sunday.

New uses for In-Stream Processing are cropping up all the time
Indeed, Emotion Analysis and dozens of other applications that are new or are still being developed all depend on In-Stream Analysis, because they all rely on real-time or near-real-time processing, not processing that happens someday. Program trading is a great example. If you're doing high-frequency stock buying and selling, making hundreds or thousands of trades per minute (or even per second in some cases), you must be able to process data and make decisions - or have a program that makes decisions - fast enough that the length of your connection to the stock exchange can make a noticeable difference in your profits -- which is pretty darn fast.

-------------------------

With a little thought, you can almost certainly think of at least a few ways In-Stream Processing can benefit your business. If not, throw the idea out to your fellow executives. The chances are 100%, more or less, that within a week they'll think of at least a few ways In-Stream Processing can increase your profits.

More Stories By Robin Miller

Robin “Roblimo” Miller is a long-time IT journalist known for his work on Slashdot, Linux.com, and other sites covering software so new that its edges haven’t even started to bleed. Nowadays, he writes for FOSSForce.com and works as an editorial consultant and blog editor for Grid Dynamics, “the engineering IT services company known for transformative, mission-critical cloud solutions for retail, finance and technology sectors.”

@ThingsExpo Stories
In his session at @ThingsExpo, Arvind Radhakrishnen discussed how IoT offers new business models in banking and financial services organizations with the capability to revolutionize products, payments, channels, business processes and asset management built on strong architectural foundation. The following topics were covered: How IoT stands to impact various business parameters including customer experience, cost and risk management within BFS organizations.
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
From 2013, NTT Communications has been providing cPaaS service, SkyWay. Its customer’s expectations for leveraging WebRTC technology are not only typical real-time communication use cases such as Web conference, remote education, but also IoT use cases such as remote camera monitoring, smart-glass, and robotic. Because of this, NTT Communications has numerous IoT business use-cases that its customers are developing on top of PaaS. WebRTC will lead IoT businesses to be more innovative and address...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, will introduce two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a...
SYS-CON Events announced today that Calligo has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo is an innovative cloud service provider offering mid-sized companies the highest levels of data privacy. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalized support service from its globally located cloud platform...
SYS-CON Events announced today that Elastifile will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Elastifile Cloud File System (ECFS) is software-defined data infrastructure designed for seamless and efficient management of dynamic workloads across heterogeneous environments. Elastifile provides the architecture needed to optimize your hybrid cloud environment, by facilitating efficient...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Launched in 2016, Cloudistics helps anyone bring the power of the cloud to the data center in an easy-to-use, on- premises cloud platform that automatically provides high performance resources for all types of applications: Docke...
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taug...
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taug...
SYS-CON Events announced today that Secure Channels, a cybersecurity firm, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Secure Channels, Inc. offers several products and solutions to its many clients, helping them protect critical data from being compromised and access to computer networks from the unauthorized. The company develops comprehensive data encryption security strategie...
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
SYS-CON Events announced today that SkyScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SkyScale is a world-class provider of cloud-based, ultra-fast multi-GPU hardware platforms for lease to customers desiring the fastest performance available as a service anywhere in the world. SkyScale builds, configures, and manages dedicated systems strategically located in maximum-security...
SYS-CON Events announced today that Datera will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera offers a radically new approach to data management, where innovative software makes data infrastructure invisible, elastic and able to perform at the highest level. It eliminates hardware lock-in and gives IT organizations the choice to source x86 server nodes, with business model option...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
SYS-CON Events announced today that Akvelon will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Akvelon is a business and technology consulting firm that specializes in applying cutting-edge technology to problems in fields as diverse as mobile technology, sports technology, finance, and healthcare.