Welcome!

PHP Authors: Liz McMillan, Carmen Gonzalez, Hovhannes Avoyan, Lori MacVittie, Trevor Parsons

News Feed Item

Syclo Mobile Field Service Product, Resulting from Co-innovation with SAP, Selected by Medical System Supplier

The Newly Released Syclo SMART Service Manager for use with SAP® CRM helps remote workers deliver high-quality service

HOFFMAN ESTATES, Ill., Dec. 9 /PRNewswire/ -- Today, Syclo, a market leader in mobile enterprise platforms and applications, announced the availability of a second mobile product resulting from its co-innovation relationship with SAP AG. The new product, SMART Service Manager, was recently selected by a major medical system supplier to hospitals worldwide, to connect their 400 field service technicians to the SAP® Customer Relationship Management (SAP CRM) application. The technicians, who maintain customer-owned medication and supply management assets, will use SMART to view, capture and update real time SAP CRM-based customer account, equipment and service order data in the field for enhanced customer service, productivity and profitability.

"This new product offering, resulting from the co-innovation agreement between SAP and Syclo, will enable SAP CRM customers to complete the last mile of automating field service management process," said Jujhar Singh, senior vice president, CRM Solution Management and Global Strategy, SAP. "By enabling field service engineers to receive and respond to high-priority service orders in real time, service organizations can gain significant productivity while increasing their SLA-compliance rate, thereby increasing customer satisfaction and retention."

Syclo developed the SMART Service Manager application as part of its co-innovation agreement with SAP, through which the companies are collaborating to deliver mobile applications that enable maintenance and service technicians access to SAP Business Suite software from a broad range of devices regardless of connectivity. The companies are specifically aligning product roadmaps, solution specifications, development efforts, testing, and support. SMART Service Manager is also an SAP-endorsed business solution. Solutions endorsed by SAP are complementary to SAP software offerings, developed in accordance with SAP development guidelines, and provide additional choices and flexibility for businesses running SAP applications.

SMART Service Manager allows field service technicians to utilize intuitive action-driven workflow and, in turn, work more efficiently in the field with complete, up-to-the-minute customer history, equipment, contract and service information. Technicians can paperlessly capture data at the point of performance for more accurate records, reporting and scheduling.

"We wanted to develop a mobile field service solution in alignment with SAP CRM that would offer customers prebuilt, industry-rich capabilities," said Rich Padula, Syclo President and CEO. "Our goal was to help companies deploy mobile faster and reap immediate benefits like lowered mean-time-to-repair, increased workforce productivity, higher revenue opportunities and enhanced customer satisfaction."

For more information and video, visit http://sap.syclo.com/service_manager.php

About Syclo

Since 1995, Syclo has helped over 750 companies streamline workflow and improve productivity with its innovative mobile solutions and first-in-class execution expertise. Syclo delivers quick ROI by offering rapidly deployable mobile software applications built on a 100% configurable mobile Agentry(TM) platform. Syclo's SMART Mobile Suite includes prepackaged and preintegrated applications for the fastest path to extend enterprise systems to field workforces. Unlike other mobile solutions, Syclo simplifies enterprise wide deployments with a leading strategic architecture for one or more mobile applications, letting you concentrate on business processes. Syclo also sets the standard for adapting to rapid change. For more information, visit www.syclo.com, or email [email protected].

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

SAP Forward-looking Statement

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

For more information, press only:

Joe Granda, Syclo, +1 (847) 713-9134, [email protected], CDT

SOURCE Syclo

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Over the course of two days, in addition to insightful conversations and presentations delving into the industry's current pressing challenges, there was considerable buzz about digital transformation and how it is enabling global enterprises to accelerate business growth. Blockchain has been a term that people hear but don't quite understand. The most common myths about blockchain include the assumption that it is private, or that there is only one blockchain, and the idea that blockchain is...
Where many organizations get into trouble, however, is that they try to have a broad and deep knowledge in each of these areas. This is a huge blow to an organization's productivity. By automating or outsourcing some of these pieces, such as databases, infrastructure, and networks, your team can instead focus on development, testing, and deployment. Further, organizations that focus their attention on these areas can eventually move to a test-driven development structure that condenses several l...
The term "digital transformation" (DX) is being used by everyone for just about any company initiative that involves technology, the web, ecommerce, software, or even customer experience. While the term has certainly turned into a buzzword with a lot of hype, the transition to a more connected, digital world is real and comes with real challenges. In his opening keynote, Four Essentials To Become DX Hero Status Now, Jonathan Hoppe, Co-Founder and CTO of Total Uptime Technologies, shared that ...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Never mind that we might not know what the future holds for cryptocurrencies and how much values will fluctuate or even how the process of mining a coin could cost as much as the value of the coin itself - cryptocurrency mining is a hot industry and shows no signs of slowing down. However, energy consumption to mine cryptocurrency is one of the biggest issues facing this industry. Burning huge amounts of electricity isn't incidental to cryptocurrency, it's basically embedded in the core of "mini...
Every organization is facing their own Digital Transformation as they attempt to stay ahead of the competition, or worse, just keep up. Each new opportunity, whether embracing machine learning, IoT, or a cloud migration, seems to bring new development, deployment, and management models. The results are more diverse and federated computing models than any time in our history.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...